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Legal Document

Privacy Policy

Your privacy is our priority. Learn how we protect your rental information.

Last Updated: November 18, 2025
Version 1.0

Welcome to Leazi

Welcome to Leazi, your comprehensive tenant portal for managing your rental experience. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. By using Leazi, you agree to the terms outlined in this policy.

Section 01

Information We Collect

1

Account & Personal Information

When you create your tenant account, we collect essential information to manage your rental experience:

  • Full name, email address, and phone number
  • Mailing address and rental unit information
  • Profile photo (optional)
  • Emergency contact information
  • Authentication credentials (password)
2

Lease & Rental Information

To provide you with comprehensive rental management services, we process:

  • Lease agreements and contract details
  • Rental payment history and schedules
  • Move-in and move-out documentation
  • Security deposit information
  • Lease renewal requests and communications
3

Payment Information

For secure rent payments and financial transactions:

  • Payment method details (processed securely through third-party providers)
  • Transaction history and receipts
  • Billing addresses
  • Payment preferences and autopay settings
4

Maintenance & Service Requests

When you submit maintenance requests or communicate with property management:

  • Description of maintenance issues
  • Photos or videos of repair needs
  • Service request communications
  • Appointment scheduling information
  • Feedback and ratings on completed services
5

Usage & Device Data

To improve our app and provide better services, we automatically collect:

  • Device type, operating system, and mobile network
  • IP address and approximate location
  • App usage patterns and features accessed
  • Crash reports and performance data
  • Login times and session duration
Section 02

How We Use Your Information

We use your information to provide and improve our services:

Create and manage your tenant account
Process rent payments and generate receipts
Facilitate communication with property management
Track and manage maintenance requests
Provide lease information and documentation
Send important notifications and reminders
Improve app functionality and user experience
Ensure platform security and prevent fraud
Generate reports for property management
Comply with legal and regulatory requirements
Provide customer support and assistance
Send service updates and announcements
Section 03

Information Sharing

We share your information only in specific circumstances:

Property Management & Landlords

Your property management company and landlord have access to information necessary to manage your tenancy:

  • Contact information and lease details
  • Payment history and account status
  • Maintenance requests and communications
  • Move-in/move-out reports and documentation

Service Providers

We work with trusted third-party companies to deliver our services:

  • Payment processors (Stripe, PayPal) for secure transactions
  • Cloud hosting providers (AWS, Google Cloud) for data storage
  • Email and SMS providers (SendGrid, Twilio) for notifications
  • Customer support platforms (Zendesk) for helpdesk services
  • Analytics providers (Google Analytics) for app improvements

All service providers are bound by strict confidentiality agreements and GDPR compliance standards.

Legal Requirements

We may disclose information when required by law or to protect rights:

  • Court orders, subpoenas, or legal processes
  • Law enforcement requests or investigations
  • Protection of user safety and platform security
  • Prevention of fraud, abuse, or illegal activities
  • Enforcement of our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information becomes subject to a different privacy policy.

Section 04

Data Security

We implement industry-standard security measures to protect your personal information. Our security infrastructure includes encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Encryption

End-to-end TLS 1.3

Secure Servers

SOC 2 certified

Access Control

2FA available

Regular Audits

Quarterly reviews

Section 05

Your Privacy Rights

You have the following rights regarding your personal data:

Right to Access

Request a copy of all personal data we hold about you in a portable, machine-readable format.

Right to Correction

Update or correct any inaccurate or incomplete personal information directly in the app or via request.

Right to Deletion

Request deletion of your personal data, subject to legal obligations and active lease agreements.

Right to Data Portability

Receive your data in a structured format that you can transfer to another service provider.

Right to Opt-Out

Unsubscribe from marketing emails and non-essential notifications at any time through app settings.

Right to Object

Object to certain processing activities or request restrictions on how we use your personal data.

To exercise any of these rights, please contact our Privacy Team at info@qonics.com. We will respond to your request within 30 days.

Section 06

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:

Active

During Your Tenancy

All information is retained while you have an active lease to provide services and maintain records.

7 Years

After Lease Termination

Account and financial records retained for legal, tax, and accounting compliance requirements.

3 Years

Maintenance Records

Service requests and maintenance history retained for liability protection and warranty claims.

30 Days

Upon Deletion Request

Personal information deleted within 30 days of request, except where legal retention is required.

Questions? We're Here to Help

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, our Privacy Team is ready to assist you.

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